Complaints Procedure

1. If you have a grievance about our service, you should firstly complain to us. We have a process for handling complaints and this can be provided to you on request. If you wish to make a complaint, you should

i. Let us know of your complaint as soon as possible;

ii. Be clear on what your issues are and how you would like them to be resolved; and

iii. Allow us a reasonable time (up to 8 weeks) to resolve your complaint.

2. If you are complaining about poor service and you are not satisfied with our response, you can contact the Legal Ombudsman. The Ombudsmen deals with poor service such as delays or unclear communication; problems with your bill and also the loss of your documents.  Full details are available at https://www.legalombudsman.org.uk/.

3. You may also report to the Solicitors Regulation Authority (SRA), if you have complained to us about a breach of SRA’s Code of Conduct and you are not satisfied with our response. Examples of a breach of the Code of Conduct include dishonesty, fraud and discrimination. For contact and full details are available at https://www.sra.org.uk/.

Copyright© Christine Lee & Co. All Rights Reserved.

Legal Disclaimer | Privacy PolicyComplaints Procedure | Cookies Policy
Christine Lee & Co (Solicitors) Limited is authorised and regulated by the Solicitors Regulation Authority number 363281.
A registered Company in England and Wales No. 2890577.
Registered Office: 86 Holloway Head, Birmingham B1 1NB. VAT No. 614323769.

Copyright© Christine Lee & Co. All Rights Reserved.

Legal Disclaimer | Privacy PolicyComplaints Procedure | Cookies Policy
Christine Lee & Co (Solicitors) Limited is authorised and regulated by the Solicitors Regulation Authority number 363281.
A registered Company in England and Wales No. 2890577.
Registered Office: 86 Holloway Head, Birmingham B1 1NB. VAT No. 614323769.